IT EXECUTIVE: Director of IT, Vice President, IT Manager, CTO

PROFILE
Highly accomplished, results-driven IT Management professional with over 20 years of expereince and a proven ability to oversee technology operations and programs. Direct complex, global projects by creating and leading top-performing teams. Special expertise
in delivering systems and infrastructure solutions to facilitate business success for multi-national corporations.
Respected as a strong leader that listens and as a technologist that is influential in the organization.
Reputation as a team player that is highly supportive of the business ideals, goals and strategies,
always keeping the success of the business as the primary goal.
Hold multiple certifications, including PMP, CISSP, MCNE, MCDBA, MCSE and Professional Live Coach.
Exceptional technical and inter-personal/political problem solving skills.

CORE COMPETENCIES:
IT Operations · Project & Program Management · IT Strategic Planning · Change Management · P&L
Global Operations · Restructuring · Outsourcing · Vendor Relations · Cost & Budget Control
IT Security · Network Management · Process Improvement · QA & Testing · Technical Support
Client Relations · Recruiting & Training · Global Expansion · Standardization · Procurement
Inter-Personal Relationship and Consensus Building

PROFESSIONAL EXPERIENCE

Director IT Infrastructure Support Services, Treasury Division, IBM Corporate Headquarters (2002-present)

Lead all infrastructure (desktop, data center, networking & server) steady state, improvement and service initiatives for this Vital Business Process division that manages $3T in funds movement per year, worldwide. Manage multiple data centers located in the US and overseas that support a global user base. Manage design and deployment of new applications and technologies. Manage relationships with vendors and shared IT Support services. Work closely with Risk Management to ensure infrastructure and security compliance is in accordance with SOX and other audit standards, policies and procedures. Direct desktop services in support of new application deployments. Supervise seven direct reports.

North America Engagement Manager / Transformation Manager, IBM Global Services (1998-2002)
Directed North American Global Standardization Initiative for critical IBM Global Services UK customer, Imperial Chemical Industries. Supervised 45 direct report implementation engineers across eight teams. Resolved numerous issues relating to standardizing five separate corporate IT infrastructures. Planned and coordinated all phases of hardware and software standardization at 38 sites in US, Canada, Mexico, and Puerto Rico. Resolved wide variety of technical and interpersonal/political issues.

Director of IT Support Migration, Rhone-Poulenc NA Chemicals (1997-1998)
Chosen by Rhone-Poulenc’s CIO to direct transition from IBM’s technical support contract back to in-house support operations. Selected and trained 27-person direct report team.

Transition Manager / Sr. Network Systems Engineer, IBM Integrated System Solutions (1995-1997)
Led transition of Rhone-Poulenc’s in-house support to outsourced IBM Support and served as Data Center Manager for $13M customer support center. Supervised team of 23 direct reports.

Special Projects Engineer, Schering-Plough (1994-1995)
Oversaw network server operations and special project management efforts at $2.5B pharmaceutical company. Assisted with Disaster Recovery/Business Continuity planning and network growth forecasting. Supervised four project teams. Managed network operations supporting 1,500 users globally.

Project Leader, United Nations Special Commission on Iraq (1994)
Managed state-of-the-art reconnaissance data technology implementation, working in high-security environment with intense deadlines. Supervised five-person team.

ADDITIONAL CAREER NOTES:  1988 - 1994: Project Leader for various initiatives. For details, go to Detailed Project History.

EDUCATION & TRAINING:  For details, go to Education, Training, Certifications and Skills.